Customer Service Officer

Others
Dhaka
May 30, 2024
Part Time
Application deadline closed.

Job Description

Company: ????????????????????????????????????
Location: 1/1-A, Pallabi, Mirpur, Dhaka-1216
Position: Customer Service Officer
Vacancy: 08
Job Nature: Part-Time
???????????????????????? ????????????????????: 6 hours (Roster based)
Weekend: 1 Day (Roster based)
????????????????????????????????: June 10, 2024
Applicants from Mirpur will get preferences.
???????????????????????? ???????????? ????????????????????????????????:
• Salary: BDT 7500 (Monthly)
• KPI Bonus
• Two Times Yearly Festival Bonus. (As per company policy)
• Unlimited Tea
???????????? ????????????????????????????????:
The “Customer Service Officer” provides Call Support and Chat Support to our customers and merchants to resolve their queries efficiently.
???????????? ????????????????????????????????????????????????????????????????:
• Handle customer inquiries, requests, and complaints professionally via phone, email, or chat.
• Manages timely resolution of customer and merchant inquiries, promptly escalating when necessary.
• Adheres to established Standard Operating Procedures (SOP) for escalating customer and merchant complaints to the relevant operational teams.
• Proficient in resolving complex customer and merchant issues under company policies.
• Contributes to enhancing the Customer Experience through active participation in idea-sharing and improvement initiatives.
• Collaborate with internal departments to ensure smooth operations and address customer-related issues.
• Find customer and merchant feedback and deliver it to correct concerns.
• Manage and Organize merchant subscriptions and maintain the database.
• Perform daily assigned tasks as per the instruction of the Supervisor.
????????????????????????????????????????????????????????:
• Excellent verbal and written communication skills.
• Ability to communicate via email, chat, and other customer channels.
• Moderate technical aptitude, with high competency in using G-suits, Microsoft Office Suite, etc.
???????????????????????????????????? & ????????????????????????????????????????:
• Bachelor/Honors, Diploma.
• Undergraduate students are also encouraged to apply.
• 6-12 months of experience in similar industries (eg. Logistics, E-commerce) will be added as an advantage.
Please send us your updated CV/Resume to career@omexpress.com.bd (Application for “Customer Service Officer – Part Time” must be mentioned in the email subject line) or, apply through this link: https://forms.gle/hdCDEbgFNggh3Nur9